Rogers has restored services to the “vast majority” of its customers after a nationwide network outage on Friday.
The day-long outage affected internet, TV, home phone and wireless services since early Friday morning. It also affected wireless providers Fido, Chatr Mobile, both of which use the Rogers network.
There is currently no word on what caused the outage, but Rogers said it will proactively credit all affected customers, adding that more information will be shared soon.
Tony Staffieri, president and CEO of Rogers Communications, said in a statement late Friday evening that he takes “full responsibility” for ensuring the company earns back the trust of consumers.
“We know going a full day without connectivity has real impacts on our customers and all Canadians,” said Staffieri in the statement.
“On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to sincerely apologize for this service interruption and the impact it is having on people from coast to coast to coast.”
Meantime, Interac debit services were also impacted by the blackout, with some people reporting that they could send or receive e-transfers, or withdraw cash out of their banks.
In a tweet posted on Saturday at around 11 a.m. Atlantic Time, Interac confirmed that its services had been restored.
“As Rogers has restored connectivity after their system-wide outage, INTERAC services are now fully available,” read the tweet.